Wholesale
WHOLESALE: TERMS + POLICIES + PRICING
We're so glad that you're interested in becoming a stockist! Please read our terms and policies carefully before placing your order or email us at orders@burncandles.co for more information. We would be more than happy to answer any questions or send along our linesheet.
THE IMPORTANT STUFF
Here's a quick list of the things you really need to know:
- Our minimum order is $150
- Our turnaround is about 1 week.
- Please contact us first to open a wholesale account.
- Read below for the entire list of wholesale policies
BECOMING A RETAILER
To open a wholesale account, please contact us at orders@burncandles.co
ORDER MINIMUMS
$150 for wholesale orders.
PAYMENT
All orders must be paid in full before orders can be processed and shipped, unless other payment terms or arrangements have been approved.
SUGGESTED RETAIL PRICING
We recommend following the MSRP listed in our most current Wholesale Guide. Burn Candle Co. and its stockists may from time-to-time run specials throughout the year or during holiday seasons and we encourage our stockists to help promote the Burn Candle Co. brand. However, please note that we strictly enforce a 20% Minimum Advertised Price (MAP) for any temporary sales or specials to help protect the integrity of the line and brand.
Retail pricing has recently been updated to reflect the following MSRP:
8 oz. Black Tins - $18.00
10 oz. Glass Tumblers - $24.00
7 oz. Reed Diffusers- $28.00
ONE OF A KIND ITEMS
If you are in the market for custom orders, please let us know. We would be happy to work with you on this. Please note, custom orders may take longer than the expected fulfillment timeline due to their custom nature.
SHIPPING
Shipping costs will be charged to your account at the time of order using the billing information provided on your account. You will receive an invoice at this time reflecting the shipping costs. All orders will ship via UPS Ground from our studio in Phoenix, Arizona. Domestic orders usually arrive within 2-3 days. You will be provided with a tracking number when your order ships. Please notify us if you would like to pay for expedited shipping.
Burn Candle Company is not responsible for any carrier delays. The retailer is responsible for covering any duties or customs fees for International orders.
TURNAROUND TIME
Once payment has been submitted, please allow about a week for your order to be processed, packaged, and shipped.
CANCELLATIONS + RETURNS + EXCHANGES
We request that all cancellations or changes to orders be submitted via email within 24 hours of placing the order. Cancellations or changes to an order will incur a 10% restocking fee. Returns are accepted for unused, unopened products in their original packaging. Returns or exchanges must be returned within one week of receiving your order. Any refunds due will be issued once we receive the returned item(s). Please note that shipping fees are non-refundable. Used, opened, and/or final sale items cannot be returned or exchanged.
PACKAGING + DISPLAY
Wholesale orders are packaged in a protective plastic. This should be removed before display. All of our products must be displayed and sold in their original packaging. Boxed sets may not be broken up and sold individually. Failure to comply with these terms may result in account termination. Please let us know if you have any questions about the packaging or display of our products.
COMMENTS + QUESTIONS
If you have any questions regarding our Wholesale process, or if there is anything we can do to make your ordering experience easier, please do not hesitate to let us know via our Contact page or email michael@burncandles.co.